Services

We at Heathfield will strive to preserve and maintain the dignity, individuality and privacy of all our services users within a warm and caring atmosphere, and in so doing, be sensitive to the service users’ changing needs. Such needs may be medical, therapeutic, cultural, psychological, spiritual, emotional and social. Active participation in the development of individualised care planning in which the involvement of family and friends (where appropriate) is greatly valued.

This is achieved through programmes of activities designed to encourage mental alertness, self-esteem, social interaction with other service users and with recognition of the following core values of care which are fundamental to the philosophy of our home.

CORE VALUES OF CARE

Privacy	Dignity	Rights
Independence	Choice	Fulfilment
Security	Respect	Equality

All staff within the home will be appropriately qualified to deliver the highest standards of care. A continuous staff training programme is implemented to ensure that these high standards are maintained in line with the latest initiative and developments in care practices as may be laid down in appropriate legislation, regulations and guidelines.

VIEWS AND COMMENTS FROM PEOPLE WHO HAVE USED OUR SERVICE

“I couldn’t possible have made a better decision on a care home for my mother than Heathfield House …… She was always safe, settled and contented among people she (and I) came to think of as family”.

“The care you gave my Aunt was not just nursing, it came from the heart and we too felt the genuine affection you gave. There was never a bad time to visit and always time for a chat and reassurance.

“It is such a homely place, Royality could not be looked after any better”

“Most of all we appreciated the quality of the staff who work at Heathfield: everyone ,whether Management, Nursing Staff, carers, Caterers or Cleaners, contributed to the well-being of the residents. We were extremely fortunate to have found Heathfield, it is an exceptional place.

“We are so pleased that when Mum had to go into a Home she was able to come to Heathfield as we have found you to be such lovely and caring people and have always felt that Mum was getting the best possible care”

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